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We are closed during bank holidays (including Christmas Day, Boxing Day and New Years Day)
The easiest ways to order repeat prescriptions are:
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
We do not take repeat prescription requests over the phone or email.
You can usually collect your prescription from the pharmacy 2 to 4 days working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
The easiest ways to order repeat prescriptions are:
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
Take it to the pharmacy you got it from Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Historically, pharmacies have been permitted to order medications on behalf of patients who are vulnerable or using monitored dosage systems (medipacks/blister packs). However, it has come to our attention that this process is being misused. A significant number of patients were unaware that their medications had been ordered, and several inappropriate or unnecessary medication requests were identified.
In light of this, we have reviewed our current procedures and will be implementing a change to improve patient safety and reduce medication waste.
Effective from 16th June 2025:
Pharmacies will only be permitted to order medication on behalf of patients who are either:
All other patients will be required to order their own medications through one of the following methods:
Orders MSD receive from appliance companies / care homes / nutritional feeds will be not be affected –MSD will still process these as normal.
Please note MSD can send text message back to patients regarding processing. From land line only contacted if there is any problem of medication ordering or if patient request the call back.