Notice:
As you are aware City Hospital will close its doors on 10th November 2024 and all patients will move to the Midland Metropolitan Hospital, which means the Emergency Department will close. This is advance information to patients, of the above happening.
From 5am on 10th Nov 2024, City Hospital A&E will close and move to the New Midland Metropolitan Hospital. Click for info: swbh.nhs.uk
Notice:
Patient Education information for Repeat via POD (Prescription Ordering Department)
It is important to clearly explain the Practice’s repeat prescribing process to patients. This will help patients to understand how the process works, which will aid in reducing the number of inappropriate request, drug wastage, and errors.
Ring POD for Repeat request:
POD (Prescription Ordering Department) Tel No. 01214680680. Ring number and listen to the message.
Just so the Patients are aware below is the messages the patients will hear now.
Message one:
Welcome to Dr KULSHRESTHA’s Summerfield Family Practice Medicine Support Department. We have made changes to the service to make it easier for you to order your medication without waiting in a telephone queue. You now have the option of placing your order at any time using the NHS app which can be downloaded on your phone, or you can place your order using the NHS website. Please speak to your practice if you require further details. Our call lines are still open during working hours. You will now be asked to leave a voicemail with details of your request which will be processed without you needing to stay on the line. Please hold on and follow the instructions in the next message
Message two:
Prescription requests take 48 working hours to be processed. We cannot process any urgent prescription requests via this department. If you need an urgent prescription please contact your GP practice directly.
Message three:
Please leave your name, date of birth, which medication you require and the pharmacy we need to send it to. If you would like us to call you back in reference to a query please let us know in the voicemail and we will call you back. Thank you
I have circulated that through the reception team so they can advise patients what they need to do.
POD are open and processing the voicemails as they are left, and calling patients back if they request us to do so in the message. Voicemails will be cleared on the day – it’s the signing off that can take up to 48hrs as standard.
If patients call of a mobile they are receiving a text from us to let them know we have processed their requests.
HOW YOU ACCESS YOUR GP SERVICES
Your GP practice will then arrange the best care for you depending on your need. This will likely be a phone call or video call.
If you do need to see a doctor face-to-face, then this will be arranged for you alternatively, use the online NHS 111 service or call NHS 111. We want to reassure you that your GP practice is here to look after you and your family.
Thank you.
Birmingham Care Services Directory 2024
The recently published Birmingham Care Services Directory 2024, I wanted to share the link to our e-book. Here you can read online, download and order free copies.
https://www.carechoices.co.uk/publication/birmingham-care-services-directory/
Notice: People over 16 can now see new information added to their health record. This includes notes from appointments, test results, and letters. You can view this via the NHS App, NHS website, or another GP online app you use. If you don’t want to see your record, speak to your GP.
You can visit www.nhs.uk/gp-record for more information.
We would like to inform you that GPs & Pharmacists across Birmingham & Solihull are working together to deliver a new service offering BP checks in local pharmacies for our population, known as the BP Community Pharmacy Service.
If you are over 40 and don’t already have a diagnosis of high blood pressure, you can visit one of your local participating pharmacies for a blood pressure check (your GP may also refer you to this service). If left untreated, high blood pressure increases your risk of serious problems such as heart attacks. You are also able to find your nearest participating pharmacy by visiting the website below and entering your postcode.
https://www.bsolhealthyhearts.nhs.uk/pharmacyfinder
Your local pharmacist is an expert in medicine. They can offer clinical advice and help you with a range of minor health concerns, including sore throats, tummy trouble, and aches and pains. Find out more about how pharmacists can help here. You can locate your nearest pharmacy here.
New: Strep A videos
Please see below links to Strep A GP videos in a range of languages from colleagues in Leicester, which practices are encouraged to take a look at:
Winter Safety Booklet
Notice: Only Use On line Service if you are a patient of Dr KULSHRESTHA's Summerfield Family Practice. We will not respond to Patients not registered at Dr KULSHRESTHA's Summerfield Family Practice.
Please Click here to view the Waiting Room Information
